FAQs

Welcome to the Fabeza FAQ page! We are here to give you all the information you need about our Products, our policies and your shopping experience. If you have any further questions, please feel free to contact us at support@fabeza.shop

What payment methods do you accept?

We accept a variety of secure payment methods to make your shopping experience as convenient as possible. You can use:

• Visa,
• Mastercard,
• American Express,
• JCB,
• Discover,
• Diners Club,
• Apple Pay.

What is your return policy?

We offer a 30-day return policy for all our products. If you wish to return an item, please ensure that it is in its original condition, unused and in the original packaging. To initiate a return, please contact us at support@fabeza.shop

How long does it take to receive my order?

• Processing Time: 1-3 Dusiness Days (Mon - Fri)
• Transit Time: 5-6 Dusiness Days (Mon - Fri)
• Total Delivery Time: 6-9 Business Days (Mon - Fri)
  
• Order Cut-off Time: 4:00 pm (GMT+10) AEST- Sydney Time
  

How do I track my order?

Once your order is shipped, we will send you a confirmation email with your tracking number and a link to track your package from Order Tracking page.

What should I do if my package is lost or delayed?

If you encounter any problems with a lost or delayed package, please contact us immediately at support@fabeza.shop We will help you find your order and resolve any issues.  

How can I contact customer support?

You can reach our customer support team via the following methods:

Do you offer free shipping?

Yes, we offer free shipping on all orders within Australia! Enjoy shopping without worrying about extra shipping costs.  

What happens if I received a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us immediately at support@fabeza.shop We will work with you to resolve the issue quickly and provide a replacement or refund if necessary.  

How can I provide feedback or suggestions?

We love hearing from our customers! If you have any feedback or suggestions, please send us an email at support@fabeza.shop

Your input helps us improve and give you the best possible shopping experience.

Thank you for choosing Fabeza! We hope this FAQ page has answered your questions. If you have any more questions or need help, please don't hesitate to contact us. We are here to help you!

Contact us

For quick assistance, please contact our customer support team: